Terms & Conditions and Warranty

 Our blinds are manufactured with the highest of standards, materials and care. We guarantee that providing the blind has not been subject to misuse or negligence, we will repair or replace any defective part without charge.

Limited Warranty (LW) – 1 year from date of Purchase

Standard Warranty (SW) – 5 years from the date of Purchase

Product Range	Warranty Offered
Roller Blinds	5 YEARS SW
Venetian Blinds	5 YEARS SW
Shutters	5 YEARS SW
Vertical Blinds	5 YEARS SW
Vision Blinds	5 YEARS SW
Roman Blinds	5 YEARS SW
Curtains	5 YEARS SW
SkyLight Blinds	12 MONTHS LW
Any Product containing motorized	12 MONTHS LW

 

Scope of Warranty

SCOPE SINCE PURCHASE	YEAR 1 LW, SW	YEAR 2 SW	YEAR 5 SW
Carriage or Call out Fee and Installation	YES	NO	NO
Labour (assembly and repair.)	YES	YES	YES
Replacement of Components	YES	YES	YES
Replacement of Fabric	YES	NO	NO

 

Warranty Conditions

1. Wear and tear affecting the product (eg fabric fraying, ripping, shrinking or fading during )
2. Wilful Damage, misuse/abuse
3. Your failure to operate the blind in accordance with the installation and operating instructions
4. Any alterations carried out
5. Repairs or installations carried out by someone who is not one of our authorised members of the team.
6. If Motorised blinds need to be charged, batteries changed or limits reset there is a minimum call out service charge of €50.
7. Failure to follow measurement, installation, cleaning or maintenance instructions
8. In general day to day use it is possible that a Child Safety device may activate, in this event, we do offer tutorials on how to reconnect However, if there is a requirement for us to call out, there is a minimum charge of €50.

 

Disclaimers:

 Blackout Blinds and linings

 Please note that none of our blinds, including blackout blinds, provide total blackout, as there will always be light-bleed coming into the room around the sides, top and bottom of the blinds.

This is NOT covered under your warranty, therefore we are not liable for any complaints made in regards to light-bleed occurring from these blinds.

Wooden Venetian Blinds

The slats in Wooden Venetian Blinds can sometimes warp due to sun and moisture conditions the blinds are exposed to. This is a natural feature of wooden blinds and is NOT covered by the warranty.. If you want Wooden Venetian Blinds in places of high temperatures such as conservatories we can not guarantee the blinds will not warp. We can suggest an alternative Faux Wood Venetian blind during the onsite visit. Faux Wood is a high performance PVC which can be used in high humidity areas such as bathrooms and utility rooms. In terms of the length of a Wood Venetian Blind, there is tolerance between -/+ 30mm and -/+ 40mm depending on the slat width (35mm or 50mm)

Mains powered blinds

We will install the blind and have the blinds ready to be connected to the mains. However, we do not undertake any electrical work and advise you to seek aid from a qualified electrician.

Fitting or Delivery Terms and Conditions

Any delivery or supply date or time specified by your sales advisor or our office administrator is an estimate only, and we will not be liable to you for any loss/delays sustained if we fail to meet that time scale because of circumstances beyond our reasonable control. We do not offer discounts or compensations in this event.

The price for the goods and services to be supplied is stated on the Order Confirmation. All prices are inclusive of the cost of delivery and VAT.

A deposit (which depending upon order value may be up to 100% of the agreed price) shall be payable by agreeing to order our products or on confirming your acceptance of the order. In the event that cleared funds are not received for the deposit payment, we may request full payment over the phone or by cash on delivery.

Fitting

In order to ensure a safe working environment for our fitters it is a condition of these terms that the area in which the works are to be carried out is cleared of pets, plants, furniture, breakable items and household items. The windows prior to installation should be cleared of any existing Blinds or Curtains including fixings. We require 24 hours notice of a cancelled installation appointment otherwise we reserve the right to charge you for the costs of the appointment.

We will remove all of our packaging/boxes. However, we do not remove old blinds or curtains. We will not be liable for existing damage if we need to remove existing brackets or blinds.

Making sure your measurements are accurate.

If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website. We will provide you with a copy of your order, it is up to you to check the order and for you to understand the terminology used when measuring.

We are not responsible for any mismeasurements that may arise from this. If any mismeasurements arise on your behalf there will be a minimum charge of €15.

Tolerance level: all our products are made with a tolerance of between +/-3cm for curtains and

+/-5mm for blinds and will not be considered faulty or misdescribed for the purposes of these terms and conditions if they fall within these parameters.

Child Safety

We place paramount importance on child safety in our homes. Aiming to ensure the potential hazards posed by unrestrained cords and chains are understood and eliminated.

Integral to what we do our child safety campaign is driven by innovation development and testing.

In line with legislation EN13120 we have carefully considered each blind on an individual basis, ensuring that child safety is an essential feature.

Website Terms and Conditions:

The images of the products on our website or POS are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours or the printed pictures in our brochure accurately reflects the colour of the products. Your product may vary slightly from those images.

Delay

If your fitting date is put on hold because of a problem outside our control we will contact you as soon as we know and arrange another fitting date. We are not liable for delays caused beyond

our reasonable control. We will do our utmost to cause as little disruption to your schedule as possible.

Payments

Orders for blinds cannot be processed until a deposit of at least 30% (depending on product) has been received.

Balance of card payments is made 24 hours prior to installation. Cash payments are accepted COD. We only accept back payment from registered and we do not accept cheques in any form.

Complaints about service, installation and products.

Any complaints that may arise due to our service, installation, our product or shortages in orders must be reported via email to admin@fashionblinds.ie, our complaints department will be in contact between 24 to 48 hours. We aim to have all complaints resolved within 5-10 working days. Any complaints must be flagged within the first 48 hours of the installation. We cannot accept complaints over the phone. We may also require photographic evidence to help us to resolve the matter in a timely manner.